Carmel Ross Consulting provides support for employers seeking to proactively plan to have competent and productive staff today and into the future. Professional development and training topics available include:

• development of staff codes of conduct / workplace charters of behaviour for staff, including client/customer service protocols
• customer service
• identifying and addressing dysfunctional workplace behaviour such as bullying and harassment
• development of effective, positive workplace relationships and workplace culture
• achieving a satisfying work / life balance, meeting commitments at work, home and elsewhere in life
• coaching of individuals and groups is available to address specific performance and relationship needs in the workplace

Where other training needs are identified, specific professional development / training programmes can be developed to meet the needs of the organisation and its staff.

A range of HR (Human Resources) advisory services are available:

• job analysis, including the preparation of position descriptions, competencies required, reporting lines, etc.
• identification of staff training and development needs, development of staff training plans
• strategies to retain valued staff
• succession planning and development of future supervisors and managers
• performance review systems (including review of position descriptions, remuneration, setting of goals and targets)
• developing performance standards
• developing skilled recruitment practices, including preparing advertisements, shortlisting, interview questions, and referee checking (Carmel Ross Consulting is not a recruitment agency, rather it provides guidance and training to the employer in sourcing staff themselves)